Frequently Asked Questions
Find answers to the most common questions about our products and services. Click on any question to expand the answer.
đ Ordering & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Apple Pay. All payments are processed securely through our encrypted payment system.
Is my payment information secure?
Yes, we use industry-standard SSL encryption to protect your payment information. We never store your complete credit card details on our servers.
Can I modify or cancel my order after it's placed?
Orders can typically be modified or cancelled within 2 hours of placement. Please contact our customer service team immediately if you need to make changes to your order.
Do you offer financing options?
We offer various financing options including 0% interest plans on select items. Financing availability and terms are displayed on eligible product pages.
đ Shipping & Delivery
How long does shipping take?
Shipping times vary by product and location. Most items ship within 3-5 business days, with delivery typically taking 7-14 business days. Expedited shipping options are available for select items.
What are your shipping costs?
Shipping costs vary based on item size, weight, and delivery location. Free shipping is available on orders over $500. Exact shipping costs are calculated at checkout.
Do you offer white glove delivery?
Yes, white glove delivery is available for select large furniture items. This service includes delivery to your room of choice, assembly, and packaging removal.
Do you ship internationally?
We currently ship to the continental United States, Alaska, and Hawaii. International shipping is not available at this time.
đī¸ Product Information
How do I know if an item will fit in my space?
All product pages include detailed dimensions. We recommend measuring your space carefully and comparing it to the product dimensions listed. Our customer service team can also help with space planning.
Are your products assembled or do they require assembly?
Assembly requirements vary by product. Some items come fully assembled, while others require basic assembly. Assembly information is clearly listed on each product page.
What materials are your furniture made from?
We offer furniture in a variety of materials including solid wood, engineered wood, metal, fabric, and leather. Material information is detailed on each product page.
Do you offer custom sizing or modifications?
Most of our products come in standard sizes. For custom requirements, please contact our customer service team to discuss available options.
âŠī¸ Returns & Exchanges
What is your return policy?
How do I initiate a return?
Who pays for return shipping?
Can I exchange an item instead of returning it?
đ¤ Account & Website
How do I create an account?
You can create an account during checkout or by visiting the “My Account” page. Account creation is free and allows you to track orders, save favorites, and access exclusive offers.
How do I track my order?
Order tracking information is available in your account dashboard. You’ll also receive email updates with tracking information once your order ships.
Can I save items to a wishlist?
Yes, you can save items to your wishlist by clicking the heart icon on any product page. You must be logged into your account to use this feature.
How do I update my account information?
You can update your account information, including shipping addresses and payment methods, in your account dashboard under “Account Settings.”
đŦ Still Have Questions?
Can’t find the answer you’re looking for? Our customer service team is here to help.